As a former restaurant employee I can tell you without a doubt, that finding the right staff for your business is one of the most difficult parts of opening an eatery. Restaurant hiring is known to be a difficult task. Restaurants are notorious for their high turnover rates, and this is probably due to the fact that not everyone is cut out for the fast-paced, high-stress world of working in the food service industry. Quite often restaurant employees are required to work long hours on their feet in a busy environment. I can think of more than a few new hires who, even after a week or two of training, either stop showing up to work or make it obvious through their actions that they might be in the wrong line of work.
This is problematic for restaurant owners for several reasons. Customers who choose to dine out are doing so because they want to pay for the experience. Anyone can cook a meal themselves or eat at a fast food for a quarter of the cost of a meal at a full service restaurant. What people are paying for is a unique dining experience, and that is maybe 70% customer service. Having an inexperienced, under trained staff can adversely affect your ability to build customer loyalty and a strong brand identity. People, want to feel at home when they come to their favorite restaurants, with servers that know them by name and remember their favorite dishes. Since a restaurant’s success depends in no small part on return business, it is essential to have a staff that regulars will recognize and feel comfortable with.
The second reason why restaurant owners should take hiring quite seriously is the cost of the training process itself, while most owners keep their labor costs down due to the fact that servers are mostly paid off of tips. However, when new employees are being trained, they are often paid a regular salary in lieu of tips, meaning they are costing their employers more money. A restaurant with a higher staff turn-over will have a higher labor cost because of this, and as any business owner can tell you, managing labor costs is one of the keys to running a successful business.
So how do you build a pool of solid applicants to choose from when hiring for your business? The trick is finding people that have been referred to you by the trusted employees that you already have. While many businesses rely on online jobsites like craigslist to find potential hires, the fact of the matter is that you will have better odds if you focus on individuals with a personal reference that you can trust. This is just one of the many ways to focus your search for talent to help grow your business. If you like what you read feel free to share and subscribe, and as always, keep checking back for the latest industry news!Pages: